Legal
Privacy Policy
Last updated: 1 April 2026
Paper Birds ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
1. Information We Collect
When you place an order or contact us, we may collect:
- Contact details — full name, email address, phone number
- Delivery details — postal address, city, postal code, country
- Order details — items purchased, order value, payment method, transaction reference
- Communications — messages you send us via the contact form or live chat
We do not collect payment card numbers. Payments are made directly via bKash, bank transfer, or cash on delivery — we only record the transaction reference you provide.
2. How We Use Your Information
We use your information solely to:
- Process and fulfil your orders
- Contact you about your order status or delivery
- Respond to your enquiries or support requests
- Improve our products and website
We do not use your information for automated marketing emails unless you have expressly opted in.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may share limited information only where necessary — for example, sharing your delivery address with a courier service to fulfil your order.
4. Data Retention
We retain your order and contact information for up to 3 years for record-keeping and customer service purposes, after which it is securely deleted.
5. Cookies
Our website uses cookies to remember your shopping cart and improve your browsing experience. See our Cookies Policy for details. You can disable cookies in your browser settings, but this may affect how the site functions.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data (subject to legal obligations)
- Withdraw consent for any communications at any time
To exercise any of these rights, please contact us at the address below.
7. Security
We take reasonable measures to protect your information. Our website is served over HTTPS and order data is stored securely. However, no method of electronic transmission is 100% secure.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: